How do you deal with a client who wants way more than he or she is willing to pay for, and is giving you grief about it? There’s no easy answer, but here are my thoughts on the subject.
Read more
Tag Archives: Customer Service
When Client Relations Go Down Hill – A Perscription
July 19, 2011
0 Comments
It is bound to happen to you. At some point in your career as a professional visual artist, you will get that email, that tweet, that phone call from a client who is frustrated, pissed off, or down right nasty because of their interaction with you and your company. In some cases, their anger and [...]
Read moreAre You a Fred? A Customer Service Superstar
May 9, 2011
2 Comments
Mark Sanborn’s book The Fred Factor is all about those people in a business that go above and beyond. The “Freds” of the world (named after Mark’s highly dedicated and hard working mailman). Last week I met a Fred. (Or rather, a Frederica).
Read moreThere Are Many More Impressions Than Just the First
March 21, 2011
1 Comment
Everyone knows how important it is to make a good first impression in business. How you dress, the decor of your studio (or home if you meet clients there), how you answer the phone, your website, etc., are all important aspects of your business to which you need to pay special attention. However, sometimes we [...]
Read moreDo You Have Systems in Place to Close the Deal?
March 3, 2011
1 Comment
Yesterday I was in a local UPS Store getting information about their box services. The manager I met with was a young guy, but really on the ball. Polite. Courteous. Informative. Didn’t give me a hard sell. I wasn’t ready to commit right then and there but told him I’d call back. He copied my [...]
Read more
-
Giving Up Is Easy. Keep Holding On.
-
Take One Simple Idea Then Run with It
-
Spike Lee vs. Tyler Perry
-
Casey Warren of Mindcastle on Crossing the 180 (#58)
-
The Importance of Listening to Your Team
-
Jesh de Rox’s “Beloved” Webinar Ignites a Twitter Tempest
- Will the Real YOU Please Stand Up…and Out!
-
The Music Licensing Chickens Have Come Home to Roost in Wedding and Event Videography
-
FCPX and the Problem with Creatives
-
Haters Are Gonna Hate—A Surefire Strategy For Dealing with Trolls and Other Dregs of the Internet
-
Ron Dawson: Thanks Phil and Steve for your comments. I'm sure ...
-
steveamoses: From the mouths of babes come the wisdom of ages. ...
-
Phil Stevens: I met Alexis on a Teen Identity set and thought sh...
-
sethdcohen: Thanks for sharing this with us...
-
Rhymes and Reasons: If Malcolm X's words move you, I think you might l...
