Four tips on how you can get paid for extra work clients require of you on a job you’ve completed…without pissing them off.Read more "How to Manage and Price Client Revisions"
Wherein I tell you a somewhat comedic adventure to get a new pair of glasses without breaking the bank, and learning a valuable customer service lesson.Read more "Customer Service and The Miracle on 34th Street Effect"
How do you deal with a client who wants way more than he or she is willing to pay for, and is giving you grief about it? There’s no easy answer, but here are my thoughts on the subject.Read more "How to Deal with Clients Who Want a Lexus Quality for a Hyundai Price"
It is bound to happen to you. At some point in your career as a professional visual artist, you will get that email, that tweet, that phone call from a client who is frustrated, pissed off, or down right nasty because of their interaction with you and your company. In some cases, their anger and […]Read more "When Client Relations Go Down Hill – A Perscription"
Mark Sanborn’s book The Fred Factor is all about those people in a business that go above and beyond. The “Freds” of the world (named after Mark’s highly dedicated and hard working mailman). Last week I met a Fred. (Or rather, a Frederica).Read more "Are You a Fred? A Customer Service Superstar"