So, I’m at a local auto garage to get an emissions test for my car since I’ve been stopped by cops twice in four days for an expired tag (the first cop gave me a ticket the second let me go.) Like I said, I’m at this garage and I go up to the first guy who barely notices I’m in his presence and I ask him about getting an emissions test. No smile. No welcome. No “Hi, how you doin’?” (I did say as much to him). He rather curtly tells me to talk to the guy in the slot down at the end of the garage. Okay. So I go talk to the other guy.
Me: “Hey, how’s it goin’?”
Other guy (seemingly annoyed that I was interupting): “What do you need?”
My first thought was, “Uh…I’m trying to give you business. Sorry if my patronage has come at an inopportune time.
Me: “I’d like to get an emissions test for my car.”
Other guy: “Well, go park it in front of the sign that says “emissions test.” I’ll be right there.”
Alllll righteee then.
Now. To be fair. I don’t know what kind of day this guy’s having. Maybe he just found out some terrible news. Maybe he just stubbed his toe right before I came in. Maybe he found out his daughter got engaged to a black guy and he ain’t too crazy about it and so when I show up I remind him of the guy his daughter’s engaged too. (That was humor folks. Take it easy). Or, maybe he’s just a crodgety old man who needs more smiles in his life. Who knows.
The moral here: how are YOU addressing potential clients that knock on your door? Are you warm and inviting like the good folks here at this Starbucks where I’m writing this blog post? Or are you like “The Other Guy”? Don’t be like The Other Guy.