A lot of people have been ditching GoDaddy due to their support of SOPA (the Stop Online Piracy Act). Well, I have my own reasons for leaving them that has nothing to do with SOPA, but raises a good question about customer service and loyalty.
I‘ve used GoDaddy for years. Even though their interface is confusing and horrible, I’ve liked their speediness of DNS updates and relatively inexpensive prices. But considering the kind of causes I champion (i.e. fighting the often over-sexualized and dehumanizing portrayal of women in the media) I’ve been torn about having so much invested in a company like GoDaddy that flaunts their provocative and woman-objectifying ads. I frankly haven’t left yet because I have so many domains already with them.
But late last year I was upset at a situation where I feel I got unfairly charged for something that their convoluted website made hard to know I was paying for. Technically, they were in the right. But given their crazy and poorly designed site, and the fact that last year alone I spent $900 with them, I thought that for the sake of customer service of a long-standing, good-paying client, they would refund my money. It was only $46, but to me it was a principle thing. If they are like that for a small amount, how would they be for a large amount. I don’t want to find out. That combined with everything else was the straw that broke the camel’s back.
How would you handle a situation like this if you were on the GoDaddy side? Is there ever a time to break your own rules for the sake of a client? Or, as the GoDaddy rep told me, it’s not good to set a precedent (i.e. if he did it for me, he’d have to do it for everyone). What’s your take?
So many good topics for discussion around this one.