Some coMpanies just don’t get whAt Customer service is reallY about in today*S internet and social media age.Read more "Do You Treat Your Customers Like People or Robots"
Four tips on how you can get paid for extra work clients require of you on a job you’ve completed…without pissing them off.Read more "How to Manage and Price Client Revisions"
Wherein I tell you a somewhat comedic adventure to get a new pair of glasses without breaking the bank, and learning a valuable customer service lesson.Read more "Customer Service and The Miracle on 34th Street Effect"
How do you deal with a client who wants way more than he or she is willing to pay for, and is giving you grief about it? There’s no easy answer, but here are my thoughts on the subject.Read more "How to Deal with Clients Who Want a Lexus Quality for a Hyundai Price"
It is bound to happen to you. At some point in your career as a professional visual artist, you will get that email, that tweet, that phone call from a client who is frustrated, pissed off, or down right nasty because of their interaction with you and your company. In some cases, their anger and […]Read more "When Client Relations Go Down Hill – A Perscription"
Mark Sanborn’s book The Fred Factor is all about those people in a business that go above and beyond. The “Freds” of the world (named after Mark’s highly dedicated and hard working mailman). Last week I met a Fred. (Or rather, a Frederica).Read more "Are You a Fred? A Customer Service Superstar"
Everyone knows how important it is to make a good first impression in business. How you dress, the decor of your studio (or home if you meet clients there), how you answer the phone, your website, etc., are all important aspects of your business to which you need to pay special attention. However, sometimes we […]Read more "There Are Many More Impressions Than Just the First"
Yesterday I was in a local UPS Store getting information about their box services. The manager I met with was a young guy, but really on the ball. Polite. Courteous. Informative. Didn’t give me a hard sell. I wasn’t ready to commit right then and there but told him I’d call back. He copied my […]Read more "Do You Have Systems in Place to Close the Deal?"
In today’s highly competitive economy, I’m always shocked when business offer terrible customer service. It seems to me that some things are just no-brainers. For example: This past Saturday I went to Autobell car wash with a Groupon print out. They guy there told me that I didn’t print out the right certificate (I printed […]Read more "No Brainer Customer Service"
So, I’m at a local auto garage to get an emissions test for my car since I’ve been stopped by cops twice in four days for an expired tag (the first cop gave me a ticket the second let me go.) Like I said, I’m at this garage and I go up to the first […]Read more "Don't Be The Other Guy"